Crème de Couture delivers to customers all over the world  by registered post of PostNL. Your signature is required. We ask you to take this into account when you specify the delivery (at home or work).

We strive to process orders directly the next working day. The delivery time is 2-5 working days. Orders placed during the weekend will be processed on Monday.

PostNL (or its postal partner) will offer your order at your delivery address twice.
If your not home to receive your order the second time, the package will be delivered at the nearest Post Office.
There, you can pick it up on presentation of your identity card.

When the delivery time is delayed, you will receive a notification timely.
You will receive a PostNL Track & Trace number from us via e-mail.
Together with your zip-code, you can follow your package on PostNL.

Has your order a status as ‘shipped’, but you still haven’t received anything after 5 working days?
Please contact us, so we can track your order with PostNL and inform you about your order.

Please keep in mind when you live outside of the EU it is possible that you will have to pay extra duty and tax. This extra amount is on account of the customer.